Registered Manager

Westcountry Case Management is a specialist case management provider supporting individuals with complex neurological injuries, catastrophic injuries and long-term health conditions. As a proud part of Active Care Group, the UK's leading provider of complex care, we are committed to delivering person-centred, expert support that enables people to live their best lives.  We are registered with both the CQC and SCW and this role will be part of our leadership team.

At Westcountry Case Management, we are seeking a passionate and driven  CQC Registered Manager to lead our regulatory, governance and quality functions across our specialist case management services. This is an exciting opportunity to play a key role in ensuring outstanding outcomes for clients with complex needs whilst helping to drive service growth, clinical excellence and regulatory compliance.

 

The Role

As Registered Manager, you will be responsible for leading the safe, effective and compliant delivery of our services, acting as the key point of contact with regulatory bodies, inspectors and external stakeholders. You will drive outstanding standards of care and case management though quality, governance and continuous improvement ensuring teams are inspection ready. Through strong leadership and communication, you will play a vital role in shaping service excellence.

Key Responsibilities

Regulatory Compliance & Registration

• Maintain registration with the CQC, ensuring full compliance with regulatory standards and submitting all required notifications to regulatory bodies and external agencies.
• Oversee the delivery of safe and legally compliant services in line with CQC and CIW regulations, statutory requirements, and relevant legislation.
• Remain up to date with legislation, best practice guidance, and professional standards to ensure team compliance.
• Maintain strong visibility within the registered office, acting as a role model and fostering a culture of continuous improvement.
• Engage proactively with internal and external stakeholders to ensure staff and clients understand regulatory expectations and that the service is always prepared to evidence outstanding practice during external inspections.
• Drive the service forward, ensuring continuous quality improvement and the development of robust systems that enhance performance and client outcomes.
• Support the business development of the service, identifying opportunities for growth, partnership building, and improved operational efficiency.

Policies, Procedures & Governance.

• Update and create policies and procedures in line with CQC and other legislative requirements.
• Maintain up-to-date knowledge of all ACG Standard Operating Procedures (SOPs) and ensure processes are fully adhered to and regularly monitored.
• Ensure full compliance with group policies and procedures and support colleagues in understanding and applying these within their roles.

Safeguarding, Risk & Incident Management

• Monitor incidents, accidents, compliments, concerns, complaints, and safeguarding issues related to support workers.
• Provide support and guidance to colleagues managing safeguarding concerns, ensuring accurate documentation and timely supervision.
• Be actively involved in all safeguarding issues, responding promptly and completing all required CQC notifications.
• Complete and submit the annual Provider Information Return (PIR).

Clinical Oversight & Case Management

• Work collaboratively with the Clinical Lead and Case Managers to develop and oversee complex care packages, including those involving external agencies.

Communication, Leadership & Culture

• Ensure clear, effective communication between case managers, team leaders, and service users.
• Use management information to support regular team meetings, identify areas for improvement, and implement solutions.
• Ensure colleagues understand and feel confident using ACG’s mechanisms for speaking up, and take action where required.
• Demonstrate self-confidence and strong personal resilience, effectively managing challenging situations, conflict, and high-pressure scenarios while maintaining professionalism.

Training & Professional Development

• Maintain personal training compliance and remain up to date with all regulatory and organisational requirements.
• Ensure all new staff receive high-quality induction and training, supporting them to meet competency standards.
• Monitor and maintain training compliance for all existing staff, ensuring learning is refreshed, recorded, and aligned with regulatory expectations.
• Promote a culture of continuous learning, reflective practice, and professional development throughout the service.

 

What We're Looking For:

• Registered health or social care professional (e.g., Nursing, Occupational Therapy, Social Work, Physiotherapy, Psychology) with current registration to the relevant professional body is preferred but not essential.
• Level 5 qualification in Leadership and Management (desirable) – required for registration with most regulators.
• Strong understanding of regulatory frameworks, inspection processes and compliance requirements.
• Comprehensive understanding of the responsibilities of a registered manager within a regulated service.
• Strong leadership and people management skills, with the ability to influence and drive change.
• Excellent clinical and professional judgement in relation to complex case management, risk management and safeguarding.
• Confident decision-making skills, including managing escalations, incidents, complaints and regulatory concerns.
• Ability to work both independently and as part of a team, providing clear direction to colleagues across the service.

What to look forward to: 

• 25 days plus bank holidays
• Birthday off
• Join the Benefits Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know
• ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

 

Take a look around the company
https://activecaregroup.co.uk/