Senior Case Manager

Come and join one of the UK’s largest providers in complex care. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

Tania Brown Ltd (TBL) is a leading, established case management and expert witness provider, who works with individuals with acquired brain injury, spinal injury and other complex conditions. We provide case management to people in the community, striving to prioritise what is important to our clients, whilst co-ordinating packages of rehabilitation and support to facilitate independence and enable our clients to achieve a meaningful quality of life.

TBL have a consistent staff team with our clinical lead having been in the company for 13 years and our registered manager and safeguarding lead for 7 years.

We are looking for an experienced and passionate Senior Case Manager to join our leadership team in the Wigan area.

About the Role

This is an exciting opportunity for an established Case Manager who is looking to take the next step in their career. Alongside managing a complex caseload, you will progress to a key role in the mentoring, supervision and development of other Case Managers, helping to build clinical excellence and consistency across the business. You would have the opportunity to take on project work, such as presenting across the UK, completing research into the use of outcome measures, and leading co-production initiatives.

You will be supported by the wider ACG Case Management Group, providing access to extensive professional development opportunities, clinical support, and a network of experienced practitioners.

Key Responsibilities

Clinical Leadership

• Manage a caseload of clients with complex injuries and disabilities.
• Complete person-centred assessments and develop goal-focused rehabilitation plans.
• Coordinate and facilitate rehabilitation services to achieve the best possible outcomes for our clients
• Ensure all case management activity is evidence-based, person-centred and compliant with professional standards.
• Maintain high-quality client documentation and reporting.

Mentoring & Management

• Provide mentoring, guidance and support to Case Managers across TBL.
• Deliver regular supervision and support professional development.
• Support new Case Managers through induction and onboarding.
• Assist the Clinical Lead with performance management and annual appraisal processes.
• Promote best practice, consistency and high standards of case management delivery.
• Act as a senior resource for Case Managers requiring advice and support on complex cases.

Business Development

• Develop and maintain relationships with referrers, solicitors, insurers and other stakeholders.
• Represent the business at networking events and conferences.
• Support growth initiatives and identify opportunities for business development.
• Act as an ambassador for the business and the wider ACG Group.

Quality & Governance

• Support clinical governance and quality assurance activities.
• Contribute to audits, service improvement initiatives and compliance reviews.
• Ensure safeguarding responsibilities are fulfilled and best practice standards maintained.
• Promote a culture of continuous learning and professional excellence.

Leadership Support

• Work closely with the Clinical Lead and Senior Management Team.
• Provide clinical leadership support during periods of leave or absence.
• Contribute to strategic discussions regarding service development and workforce planning.
• Support recruitment and selection activities as required.

About You

Essential

• Having a client-first approach to case management practice
• Registered healthcare professional (Nurse, Occupational Therapist, Physiotherapist, Social Worker or equivalent).
• Current professional registration with 5 years’ experience in your professional role.
• Minimum 2 years' Case Management experience.
• Experience supervising, mentoring or supporting other professionals.
• Strong understanding of rehabilitation and complex case management.
• Excellent written and verbal communication skills.
• Ability to build and maintain strong stakeholder relationships.
• Full UK driving licence and willingness to travel within the region.

Desirable

• Experience working with catastrophic injury and complex rehabilitation cases.
• Knowledge of CQC standards and regulatory requirements.
• Previous people management experience.
• BABICM membership and Advanced Practitioner membership (or working towards this).
• IRCM registration

What We Offer

• Competitive salary
• Bonus opportunities
• Hybrid working
• Strong support and supervision network
• A positive culture
• Bespoke induction pathway
• Comprehensive learning and development programme
• Clinical supervision and mentoring
• Access to experienced leaders and clinicians across the ACG Group
• Clear career progression pathways
• Opportunities to progress into Clinical Lead and senior leadership positions

Why Join Us?

At TBL, you will benefit from the close-knit feel of a local business while being supported by the resources, expertise, and opportunities of the wider ACG Group. If you're looking for a role that combines hands-on case management, leadership, mentoring, and career development, this could be the perfect next step.

As a Senior Case Manager, you will have the opportunity to influence the development of others, support the growth of the team, and play a key role in shaping the future of the business, whilst continuing to manage a rewarding and diverse caseload.

TBL existing senior management are passionate about the professionalism of case management. Our clinical lead has been part of the working group who wrote the Competency Framework and Standards of Practice for BABICM, the BABICM Code of Ethics and Conduct. She is now a member of the Professional Development Council for IRCM and an IRCM panel member. These principals are embedded in case management practice at TBL.

TBL are Investors in People Gold because we support, mentor and value our team.

Join TBL and take the next step in your Case Management career.

 https://activecaregroup.co.uk/