Head of Colleague Communications & Engagement

Come and join one of the UK’s largest providers in complex care. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone. 

Location: Hybrid – with regular travel to our Waterloo, London office (typically a couple of times each month, or up to once a week depending on business needs) and frequent visits to our services across the UK.

About the Role

We're looking for an experienced and inspiring Head of Colleague Communications & Engagement to help shape how we connect with colleagues across our organisation.

This is a pivotal leadership role, responsible for creating and delivering a colleague communications and engagement strategy that brings our purpose, values and priorities to life. You'll ensure every colleague feels informed, valued and connected to the work we do, whether they're based in one of our services or in a support function.

Success in this role means being visible across the organisation. You'll spend time in our services, getting to know colleagues, understanding the realities of frontline working and uncovering the stories that make our organisation unique. You'll also build strong relationships with senior leaders, helping them communicate with authenticity, clarity and impact.

If you're passionate about creating exceptional colleague experiences, love telling meaningful stories and thrive on influencing leaders and driving engagement, we'd love to hear from you.

What you'll be doing:

• Develop and deliver an engaging colleague communications and engagement strategy aligned to organisational priorities.
• Create compelling communications that bring our purpose, behaviours and strategy to life for colleagues across the organisation.
• Partner with senior leaders to help them communicate openly, consistently and authentically.
• Lead colleague engagement initiatives that strengthen culture, recognition, wellbeing, inclusion and belonging.
• Support colleagues through organisational change with clear, timely and engaging communications.
• Use colleague insight, survey feedback and communication metrics to continually improve engagement and effectiveness.
• Oversee and develop digital communication channels, ensuring colleagues can easily access relevant information wherever they work.
• Plan and deliver high-quality colleague events, including conferences, awards ceremonies, leadership events and engagement campaigns.
• Build strong partnerships across HR, Operations, Marketing and other business functions to ensure consistent messaging and joined-up delivery.
• Regularly visit services across the UK to understand colleague experiences, build relationships and identify stories worth sharing.
• Lead and inspire innovative approaches to colleague communications, celebrating success and showcasing the incredible work happening across the organisation.

What you'll have: 

You'll be an experienced internal communications and engagement professional who understands how to connect people to purpose and create communications that inspire action.

You'll bring:

• Significant experience leading internal communications and colleague engagement within a complex, multi-site organisation.
• Outstanding storytelling skills, with the ability to simplify complex information into clear, engaging and meaningful messages.
• Experience coaching and influencing senior leaders to become confident and authentic communicators.
• A passion for creating outstanding colleague experiences through communication, recognition and engagement.
• Experience using colleague feedback, engagement surveys and communication analytics to shape decisions and improve outcomes.
• Strong knowledge of digital communication platforms and channels.
• Experience supporting organisations through periods of change and transformation.
• A track record of delivering successful colleague events, conferences and recognition programmes.
• Excellent stakeholder management skills with the ability to influence at all levels.
• Highly developed organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• Ideally, experience within healthcare, social care or another large, geographically dispersed organisation where engaging frontline colleagues is essential.

We're looking for someone who is:

• Passionate about people, culture and creating exceptional colleague experiences.
• A natural relationship builder who enjoys spending time with colleagues across the business.
• Curious, proactive and always looking for new ways to engage people and tell great stories.
• Creative and innovative, bringing fresh ideas and energy to every campaign.
• Confident influencing and constructively challenging senior leaders.
• Calm, resilient and adaptable when priorities change.
• Commercially aware, understanding how effective communication contributes to organisational performance and better outcomes.
• Self-motivated, organised and comfortable working with autonomy and pace.
• Visible, approachable and genuinely interested in understanding what matters to colleagues.

Why join us?

This is an opportunity to make a real difference to the experience of colleagues across our organisation. You'll play a key role in shaping our culture, strengthening engagement and ensuring every colleague feels connected to our purpose and the incredible work they do every day.

If you're excited by the opportunity to influence at a strategic level while staying connected to colleagues on the frontline, we'd love to hear from you.

What to look forward to: 

• 25 days plus bank holidays
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know
• ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Take a look around the company https://activecaregroup.co.uk/